Prints FAQ

On which paper will the prints be made?
On the highest quality Hahnemühle FineArt Baryta Satin 300gsm archival paper.

Will there be a white border on the prints?
Yes, all prints come with a white border between 1.35 cm and 1.95 cm for easy handling and framing.

How are the prints packaged?
The print itself is placed in an sealed archive sleeve to protect it from dust and scratches. All prints are shipped flat. The two smallest formats (18x27 cm and 26x39 cm) will be delivered in a strong black presentation gift box. The largest format (37x55,5 cm) will shipped flat in a super strong flat package for a safe delivery.

From which location will the prints be shipped?
All orders for the prints will be processed, packaged, and shipped from Ghent, Belgium.

What are the delivery schedules?
Belgium: please allow up to 2 weeks for delivery.
Europe: please allow up to 3 weeks for delivery.
Rest of the world: please allow up to 4 weeks for delivery.

What are the shipping costs?
Worldwide shipping is included in the price.

How do I pay for the prints?
All payments on the website are processed via PayPal, but it is also possible to pay by bank transfer. Contact me for more information.

What about import taxes & duties?
Some packages may require import taxes or duties to be paid, upon delivery to the destination address. This will vary depending on your location, and will be charged by your local postal carrier. Payment of these charges and taxes is the responsibility of the recipient and will not be covered by me. If you want to know if these charges will apply to your order, please contact your local customs office.

What about exchanges or returns?
I will only accept returns if there is something wrong or flaw with the print. A replacement print will be sent if proof of damage can be made. In case the print is returned to me (wrong address or local postal problem), a fee for a second shipment will be asked.

Can i contact you about the prints?
If you have any questions or concern about the prints, you can contact me at info@pierreputman.be

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